Original topic:

Issue with the Samsung s23 ultra camera

(Topic created on: 09-18-2025 01:43 PM)
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Anonymous
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جالاكسى S
The portrait position photos is not active when I take a phote I can not find the portrait position working normally like low key mono is not working all the portrait photos is similar to each other like a normal photo 
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SamsungModerator4
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جالاكسى S

Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding 

For the camera issue, please check by following these steps (Settings > Security & Privacy > Updates > Google Play System Update > Check for Updates and Install).
It is recommended to test the camera by typing the following code in your contacts: *#0*#
selecting Mega Cam and checking whether the issue persists.
selecting Front Cam and checking whether the issue persists.
Please check by following these steps:
1. Access the camera.
2. Then, access Settings.
3. Reset the camera settings.
If the issue persists, please perform a factory reset of the device.
Settings - General Management - Restore - Factory Data Reset - Reset Device - Erase All.
Before starting this step, please back up your phone data. You can store it using the following link for the Samsung Smart Switch program:
http://www.samsung.com/eg/support/smartswitch/BR> >>

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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