إلغاء
إظهار نتائج لـ 
البحث بدلاً من ذلك عن 
هل تعني: 

الموضوع الأصلي:

I need help

(أُنشأ الموضوع في: 06-19-2021 05:50 PM)
Md111k
Active Level 1
خيارات
جالاكسى S
Hello I have problem in the main camera in my Phone there is a lot of disruption I can't take pictures in the main camera my phone is Galaxy S20 Ultra please help me and thanks 
7 التعليقات
YousefGamer
Active Level 8
خيارات
جالاكسى S
First thing to do:
Go to settings > Apps > Find the camera app and tap it > then click the storage option > click clear data > click the OK button.

If that did not work then try this second method:
Go to settings > Apps > tap the 3 dots > reset app preferences > tap reset

If that did not work either then you must factory reset your phone:
(Note: BEFORE RESETTING, MAKE SURE YOU HAVE A SD CARD IN YOUR PHONE SO YOU CAN BACK UP YOUR DATA)

to back up your data:
Go to settings > accounts and backup > (if you are in one ui 2.0/2.1/2.5 then click smart switch bur if you are on one ui 3.0/3.1 then click external storage transfer) > click SD card in the next screen (make sure you have at least a 64 to 128 GB SD card in your phone) > make sure all items are selected and click the Back up button > wait until it says back up complete.

To reset device:
Go to settings > General management > reset > factory data reset > and continue with the on screen prompts and wait.

Set up your device and restore the data.
To restore the data... do this:

Go to settings > accounts and backup > click the external storage transfer option > click the option below SD card > click the restore button and wait.

Once finished... check to see if everything works... and make sure you update your apps too.
Make sure you are up to date with the latest system update.

If you find this info helpful then make sure to put this as a accepted answer 👍

Thank you and you can message me directly for any other help!
Md111k
Active Level 1
خيارات
جالاكسى S
Ok 👍
YousefGamer
Active Level 8
خيارات
جالاكسى S
Kindly tell me if any of these things helped..
Md111k
Active Level 1
خيارات
جالاكسى S
Don't work I have problem in the focus of main camera
YousefGamer
Active Level 8
خيارات
جالاكسى S
Did you drop the phone before?
Md111k
Active Level 1
خيارات
جالاكسى S
Yeah twice
YousefGamer
Active Level 8
خيارات
جالاكسى S
Then the auto focus sensor might have been damaged after the drop.
Please go to the nearest Samsung service store to inspect your device and make sure your device has warranty