Original topic:

Heating problems in S21 Ultra

(Topic created on: 05-21-2021 12:42 PM)
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RKS22u
Active Level 3
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جالاكسى S
Hello @SamsungMobile i am a S21 Ultra user here in Ksa since 2 months. I have noticed that once I use camera for continously 2-3 minutes my phone behave like an iron box! Then high temp warning, finally shutdown! Can you pls chk with utmost urgency. Thnx.

I heard from my friends that they also experiencing the same issues which I think a common issue for such an expensive flagship. Please try to fix this through next update at the earliest. #SamsungMobile, #SamsungKSA
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11 Comments
LivingJaguar
Active Level 7
جالاكسى S
I think this is a problem with your model, get it replaced.
I have a similar model no overheating here.
انشب لهم وغير الجهاز
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RKS22u
Active Level 3
جالاكسى S
While using camera the temperature becomes nearly 50°, horrible! Screenshot_20210521-182726_Cpu Monitor.jpg
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LivingJaguar
Active Level 7
جالاكسى S
Replace it, it is a defective device!
It is your right.
na9r3wami
Active Level 3
جالاكسى S
Mine the temperature is 50 without doing anything
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RSRS2021
Active Level 7
جالاكسى S
Hi, i had tha same issue in the past and i decided to send it to the service center now the overheating problem almost gone after replacing the motherboard, it seems that there are some mobiles have defects from factory.
I recommend you first of all to download the app CPU monitor and keep tracking the device temperature if it reaching 45 to 50 frequently then no solution than sending your device for service center.
If it is below 45 and in the rang of 33 to 42 then some tips may help you to maintain the device temperature like (stop using 5g all the time, make sure the room temperature is okaky..etc)
Keep in mind the if you are working out side then to device temperature definitely will keep.
Wish you all the best 🙂
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RKS22u
Active Level 3
جالاكسى S
Thank you for your reply. I am using only WiFi. And not working out as well. No any issues with my phone other than camara usage. Screenshot_20210521-182726_Cpu Monitor.jpg
samsungksa1
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جالاكسى S

Thank you for contacting Samsung KSA

When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
During the initial setup after purchase or when restoring data
When downloading large files
When using apps that require more power or using apps for extended periods
– When playing high-quality games for extended periods
– When recording videos for extended periods
– When streaming videos while using the maximum brightness setting
– When connecting to a TV
While multitasking (or, when running many apps in the background)
– When using Multi window
– When updating or installing apps while recording videos
– When downloading large files during a video call
– When recording videos while using a navigation app
When using large amount of data for syncing with the cloud, email, or other accounts
When using a navigation app in a car while the device is placed in direct sunlight
When using the mobile hotspot and tethering feature
When using the device in areas with weak signals or no reception
When charging the battery with a damaged USB cable
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
When you are roaming
Do the following when the device heats up:
Keep the device updated with the latest software.
Conflicts between running apps may cause the device to heat up. Restart the device.
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
Close apps that increase battery consumption or that run in the background when
not in use.
Delete unnecessary files or unused apps.
Decrease the screen brightness.
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, and you still face the same issue then kindly visit the nearest service center
the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/

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RKS22u
Active Level 3
جالاكسى S
Sorry, I haven't used my camera in any of the circumstances that you specified above. And again I would say the problem is only while using camera for 3 minutes continuously.
samsungksa1
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جالاكسى S

Thank you for contacting Samsung KSA

Thank you for your feedback , kindly visit the nearest service center in order to check the device

the link to find the nearest service center :

https://www.samsung.com/sa_en/support/service-center/

or you can provide us in which city you are located in order to provide you the available service centers

Hope you and your family staying healthy and safe!

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