Original topic:

Green dot on S21 ultra just in 55 days

(Topic created on: 04-11-2021 02:33 PM)
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JamiBaig
Active Level 1
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جالاكسى S
Does any one is facing this green dot on the screen, its been only 55 days . I didnt drop my cell, how come this dot appear



image


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10 Comments
Miatham
Expert Level 5
جالاكسى S
If its shown in all apps that's probably a dead pixel, so you need to visit the nearest Samsung service center to check the display

https://www.samsung.com/sa_en/support/service-center/
JamiBaig
Active Level 1
جالاكسى S
Thanks, same reply samsung :(
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جالاكسى S
You can not prove the appearance of green dot on singel app
It must be present in more than one app
If so then it is probably a dead pixel
At this point you must visit Samsung replacement center .
Try to visit them as soon as possible,
Because there is a limit time where you can demand a new screen
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samsungksa1
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جالاكسى S

Thank you for contacting Samsung KSA

is this only appear in a specific app or all apps ?

check your device in the safe mode

if you still face the same issue then kindly visit the nearest service center
the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/

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JamiBaig
Active Level 1
جالاكسى S
On all apps.
samsungksa1
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جالاكسى S

Thank you for contacting Samsung KSA


then kindly visit the nearest service center in order to check your device
the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers

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JamiBaig
Active Level 1
جالاكسى S
I visited thalia center, they ask me to submit this for repair, but why repair , this is just a brand new set, used only 56 days, didnt even remove back and front plastic 😭
samsungksa1
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جالاكسى S

Thank you for contacting Samsung KSA

the device needs to be checked by a technician and the technician will take the appropriate action

don't worry dear , Samsung refers to what technician says

and your device in our authorized service center

If you do have any further queries, please do not hesitate to contact us.

Hope you and your family staying healthy and safe!

Thank you for writing to Samsung

JamiBaig
Active Level 1
جالاكسى S
It took me 10mins to show them the pixel , 2 reception girls and one girl from inside was unable to see. InshALLAH i will go back after complete my back up. Thanks for your utmost support.