3 weeks ago in
Hello, Thanks for sharing your feedback
Please keep the phone updated with the latest update
And please apply these steps to reset the camera settings
From the Camera app > tap on the Settings icon > Reset Camera Settings
Also, we ask you to apply the following steps to delete the cache of the camera app
Go to Settings - Applications - Camera app - Storage - Clear cache
Please, if you are still facing the same problem, please apply the following steps:
You can follow these steps to reset app preferences:
From Settings > Apps > 3 dots on top > Reset app preferences
And you can reset the settings in your mobile phone through these steps:
Settings > General management > Reset > Reset Settings
This reset will reset all settings
We also ask you to test the camera through the Samsung Members App through the following steps:
This can be done by going to the Samsung Members app >> Support> Tests> Camera
And you can try Safe Mode to check if there is any app that affects the Camera performance from turning off the phone.
Press and hold the phone's power button.
When the Samsung logo appears, you must press the Volume Down (-) button repeatedly
The Safe mode will appear in the lower-left corner of the screen.
To get out of safe mode, you must restart the phone.
