Original topic:

Galaxy S21 Ultra Overheating

(Topic created on: 01-29-2021 07:21 PM)
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Dēxter
Active Level 2
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جالاكسى S
Anyone facing an issue with S21 Ultra overheating? Without launching anything... just facebook and youtube, the device temperature is between 39 to 46 degrees and the phone gets hot.. 
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Dēxter
Active Level 2
جالاكسى S
Already installed the latest software update. I just uninstalled smart things... will check the temp and get back to you
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Dēxter
Active Level 2
جالاكسى S
latest one

Screenshot_20210129-193223_Software update_192636.jpg

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Dēxter
Active Level 2
جالاكسى S
my device is in idle state without anything running in the background and it is reporting 37...
while my s20 in idle state is reporting 30
and my s10+ also in idle state and on the charger and is reporting 27

Screenshot_20210129-193401_Cpu Monitor_192639.jpg

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Samsung_Expert
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جالاكسى S

Dear valued customer

Thank you for contacting Samsung Levant support 

as we apologize for the inconvenience that you are facing 

kindly check the following please 

1. make sure that your device's software is up to date 

2. make sure that all of your apps are installed only from google play store , galaxy store 

3. make sure that all of your apps are up to  date 

4. close all apps running in the background of your phone

 

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Dēxter
Active Level 2
جالاكسى S
Dear Samsung Expert
1-my device software is up to date
2-all apps installed are from google play store and galaxy store
3-all apps are updated automatically
4-the device is overheating when 2 applications are running... for example facebook and youtube music
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Dēxter
Active Level 2
جالاكسى S
After 20 mins of facebook and email scrolling

Screenshot_20210131-235703_Cpu Monitor.jpg

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Samsung_Expert
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جالاكسى S

kindly share an error report with the attached pictures on Samsung members app 

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Dēxter
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جالاكسى S
what error code? no error code beside the phone was so freaking hot to grab ... this app called cpu monitor downloaded from.the play store
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