Abdullah003
Active Level 1
Dears I am facing heatup issue with S20 ultra.
Phone is randomly heating during the day while on call or on mobile data network during normal usage.
I factory reset the phone and did multiple settings but issue persist.
5 التعليقات
kasper22
Active Level 6
it is a big issue for all S20 serious, and no one can fix it even samsung it self as it is a looser company
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you are right.Now I am afraid to take the phone to service center as its new model and I am not sure they will diagnose the problem. Any one visited service center in Jeddah for S20 heating issue? I am very much disappointed from Samsung. I switch from Iphone to Samsung and its big mistake I made.😒
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samsungksa1
Moderator
Moderator

Thank you for contacting Samsung KSA 

dear make sure that your device is on the last update 

you can check out Device overheating situations and solutions:

When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charger may stop charging.
Do the following when the device heats up:
• Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
• If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
• When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.

When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
• During the initial setup after purchase or when restoring data
• When downloading large files
• When using apps that require more power or using apps for extended periods
– When playing high-quality games for extended periods
– When recording videos for extended periods

– When streaming videos while using the maximum brightness setting
– When connecting to a TV
• While multitasking (or, when running many apps in the background)
– When using Multi window
– When updating or installing apps while recording videos
– When downloading large files during a video call
– When recording videos while using a navigation app
• When using large amount of data for syncing with the cloud, email, or other accounts
• When using a navigation app in a car while the device is placed in direct sunlight
• When using the mobile hotspot and tethering feature
• When using the device in areas with weak signals or no reception
• When charging the battery with a damaged USB cable
• When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
• When you are roaming

Do the following when the device heats up:
• Keep the device updated with the latest software.
• Conflicts between running apps may cause the device to heat up. Restart the device.
• Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
• Close apps that increase battery consumption or that run in the background when
not in use.
• Delete unnecessary files or unused apps.
• Decrease the screen brightness.
• If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Center

the link of the service center :

https://www.samsung.com/sa_en/offer/service-centers/

 

Hope you and your family staying healthy and safe!

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Abdullah003
Active Level 1
@Samsungkas1 - Dear Moedrator
you write the complete book above ,
thay what i shoud expext from a 4500 SAR permium phone. Let us be honnest and samsung should accepte that there is real isseu of heating woth S20 ultra 5G mdoel came with Exynos processor.
I am using iphone since last 5 years and I did not fave such heating issue.
I did all possible torubleshooting from basic till standard and phone continue to heat all the time, battery drainig fast and Now new problems with speakrs sound is buzzy and seems like resonate in eat when i pick phone.
very very much disappointed with Samsung...
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Abdullah2020a
Beginner Level 3
I just bought Samsung Galaxy S20+ and noticed overheating specially while charging. Sometimes, it overheats while idle with no multiple applications running. Is it because of the 5G?
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