Galaxy S20 Ultra slow shutter speed

[Knight4]

Hello Samsung team,

Why would a flagship camera take up to two seconds to take a photo.

The shutter speed (and time to focus) in most occasions are extremely slow which is disappointing. The exact moment I want to capture is totally gone and could be blurry.

Regards,

Fares

[يزيد1]

The main problem in a camera sensor s20 ultra
, unfortunately

[Knight4]

I believe that too

[Samsung_Expert]

Dear valued customer

Thank you for contacting Samsung Levant support 

kindly try the following please 

1. make sure that your device's software is up to date 

2. go to settings > apps > camera > storage > clear data and cache

3. go to apps > camera > reset settings 

[Knight4]

Dear Sir,

I am afraid that this a hardware issue in the S20 Ultra. Phone is up-to-date, I already cleared data and reset the settings.

what can I do other than selling the phone ? I bought it for the camera.

[Samsung_Expert]

we extremely apologize for what you are facing 

as we recommend you to refer to the nearest authorized service center in your country please and to give us the service order number to follow it up by our side