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06-01-2024 12:19 PM in
جالاكسى S- Mark as New
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06-02-2024 09:39 AM in
جالاكسى SAdab72
Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update
kindly follow the below steps
we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us
We are at your service always
Thanks for your time