First please accept our sincere apologies for any delay in delivering your order, Delivery might be subject to some delay due to out-of-hand reasons. Delivery of Devices with exclusive colors order might take up to 4-5 weeks, and the customized Device cannot be canceled or refunded.this was mentioned in terms and conditions
and to follow up with your order , could you please provide us the order number ?
Hope you and your family staying healthy and safe!
@Samsungksa1, I just saw your reply by chance. Please note that I already provided order number to your customer service team 3 times before and nothing happened. In fact I've been waiting for more than 2 months now and no one had the courtesy to at least communicate back about the progress! Unfortunately, it seems I will have to share this experience with Samsung HQ, perhaps they can do better job in delivering my missing items or return the money. My order #: SA210227-16148668
We sincerely apologize for any inconvenience and assure you that our teams are working tirelessly to ensure providing you with the best customer experience.
and for the missing gift dear ,in the Terms & Conditions for Galaxy week promotion, there were no gifts for S21 series unfortunately when you placed the order in 27 of February (These Terms & Conditions govern the special Prices and gifts on selected Samsung Galaxy Devices (“Offer”)) , the concerned department tried to contact you with but no one answer
Samsung Saudi highly appreciates your cooperation and would like to thank you for your interest in our products and services.
