Charger charging only in one Orientation (S24 Ultra)

[johny2000]

IS IT SOFTWARE ???

My phone charges only on one USB C orientation and the super fast charging is not working, if I flip the charger it doesn't. Occasionally it stops charging at all. When I restart and plug it whlie restarting it starts working again but on one side also and without super fast charging. 

Another time it got stuck with the moisture message and then it worked again but with the same issue.

I read on reddit if you blow hard in the port it will fix it , dit that and it really got fixed charging on both sides and and super fast. But few days it went back to the same issue 

Putting in mind my phone was never exposed to moisture, steam or even dust I am very careful with it to the point where I use another phone to keep my s24 ultra away from such thing.

This all started happening around two weeks after a software update, I dont know if it is related and I dont know if it is hard ware. 

I also went to samsung service and they just heard what I said and said the port needs changing. 

Here is why i cant trust them, because I had the camera buzz issue and they told me the camera needs replacement for 15k egp, while after software update it got fixed, so they dont know what they are saying from my experience.

[SamsungModerator4]

Hello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding 
Based on your question, I would like to ask your permission to follow the following steps:
Have you tried another USB charger for the device?
Is the battery original or not?
Is there a problem or breakage in the charging socket?
Is there a problem with the charger used?
Is there any swelling in the battery?
Make sure the charger is original.
If the problem persists, please perform a factory reset on the device.
Settings
← General Administration
← Reset
← Factory Data Reset
← Reset
← Erase All.
Before beginning this step, please back up your phone data. You can store it through the following link for the Samsung Smart Switch program:
http://www.samsung.com/eg/support/smartswitch/

This will help us to improve our services
If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

[johny2000]

I tried many cables and made sure my port is clean, and yes, everything in my phone is original. I never replaced anything. And for the reset solution, I have been told this with the camera bug issue, and it's a hard ask for me tbh , because there is a lot of data that can be lost. Can you in any way confirm whether this is a software bug ? If it is, I am okay with waiting for updates. It doesn't make any sense that the port got damaged. I looked into everything.

[johny2000]

Any information if there is a potential that it is a software issue ? I had the july update and it didn't fix it

[cope49]

I too am having this problem after the last update was performed a few days ago.  I am using  super fast charger which used to work exceptionally well but since that update, the cords I've tried will only work in 1 direction and the super fast charger is no longer super fast but the same speed as other, older chargers.  I was wondering if you have had any luck resolving this issue as it's really beginning to be a problem cause I'm not used to verifying the direction I plug the cable in to my phone.  Thank you! 

[johny2000]

Got the july update, and it did nothing

[johny2000]

Update, I turned off battery protection and now it works on both sides, but the super fast charging issue still persists.

[Samsung_i8gUy7u]

Yeah, the same thing's been happening with my S24 Ultra since the end of last month. I got a new cable, but it's still doing it. I even tried charging it with my old Note 8 charger, and it worked on both sides. I used the Accubattery app, and when I plug it in one way, it shows 25-30W, but when I flip it, it sometimes charges, but the current goes negative, and it keeps reconnecting. I tried the Note 8 charger, and it worked, but not super fast, obviously. I also tried a 65W charger, and it's still the same. My phone's still under warranty, so I'm gonna take it to service center . I think it's a hardware issue, probably a bad charging IC.

[johny2000]

I don't get why it'd be hardware, right? What's causing it, and why does it come and go? I'm kinda hoping it's software, I really do.