Hello. I’m Aya, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding kindly follow the below steps Please check by following these steps: Settings > Security & Privacy > Updates > Google Play System Update > Check for and Install Updates. It's recommended to test your camera by entering the following code in your contacts: *#0*# Select Mega Cam and check if the issue persists. Please check by following these steps: 1. Go to Camera 2. Go to Settings 3. Reset the camera settings. If you are still facing the same issue we rIf you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:- Launch the Settings app and tap General management → Reset → Factory data reset → RESET → DELETE ALL. Ensure all user data is backed up using smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch/
I did make a factory reset, and i am still getting the same problem. but what i notice is that when i bought the mobile i used to get better quality pictures untill i made the last updates for the mobile, so i guess there is something wrong with the new software, so how can i get back to the previous version?
