Original topic:

Camera performance issue after latest update – Galaxy S25 Ultra

(Topic created on: 4 weeks ago)
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GreenEyesBen
Beginner Level 2
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جالاكسى S
Hi, After the latest update on my Galaxy S25 Ultra, I noticed a drop in camera performance. Photos look less sharp, focus is slower, and image quality in low light has noticeably decreased. Please check this issue and fix it in the next update. Thank you for your support
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4 Comments
Samsung_Expert
Moderator
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جالاكسى S

Dear Valued Customer,
Thank you for contacting us,

 

Kindly try the below steps to improve the camera performance after the update:

  1. Go to Settings > Apps > Camera > Storage > Clear Cache and Clear Data

  2. Restart your phone

  3. Open Galaxy Store > Menu > Updates and make sure the Camera and Camera Assistant apps are fully updated

  4. Test the camera in Safe Mode to rule out any third-party app interference


Have a great day
Best Regards
Samsung Levant CS team

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GreenEyesBen
Beginner Level 2
جالاكسى S
Dear Samsung Expert,
I hope you are doing well.
I just wanted to follow up on my previous message, as I haven’t received a reply yet. The camera issue is still ongoing even after trying all the suggested steps, and the quality remains noticeably lower than it was before the last update.

I would appreciate any further assistance or information regarding a possible fix or upcoming update.
Thank you.
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GreenEyesBen
Beginner Level 2
جالاكسى S
Dear Samsung Expert,
Thank you for your response.
I have already tried all the mentioned steps (clearing cache and data, restarting, updating the Camera and Camera Assistant apps, and testing in Safe Mode), but unfortunately, the camera performance is still the same.

Before the last update, the camera quality was excellent, but after the update, it noticeably decreased.
Please advise if there’s any upcoming fix or additional step that can help restore the previous quality.

Best regards
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rajab321
Active Level 4
جالاكسى S
My camera started vibrating after an update ended up replacing the 3x lens!
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