06-23-2024 10:17 PM in
06-24-2024 11:55 AM in
aboelmagd8585
Hello. I’m Mehad, Samsung ModeratorThank you for asking the questionWe wish you a happy dayBased on your inquiry regarding the
Kindly follow the below steps If you facing any issue in Mic
Phone dial > *#0283#
Select ‘RCV~’ and say ‘hello’ via main microphone. Check if it’s listened through receiver.
Select ‘SPK~’ and say ‘hello’ via sub microphone. Check if it’s listened through speaker.
If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.
you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/-If you have any other question, can you explain it to usWe are at your service alwaysThanks for your time
