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08-28-2023 08:45 PM (Last edited 08-28-2023 08:55 PM ) in
جالاكسى S- Mark as New
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08-29-2023 03:54 PM in
جالاكسى S
Hello. I’m Zahra , Samsung Moderator
Thank you for asking the question
We wish you a happy day
In regards to your query, kindly follow the below steps:
Adjust Screen Time-out and Display Brightness
Adjust sync Frequency of Applications
Exit Active Applications
check battery usage with your device
settings – device maintenance – battery – battery usage
Custom Power Saving Mode
Use the original charger
if you are still facing the issue we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.
http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us
We are at your service always
Thanks for your time
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08-29-2023 04:19 PM in
جالاكسى SAbdelmoneim
Hello. I’m Mehad, Samsung Moderator
Thank you for asking the question
We wish you a happy day
we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/Based on your inquiry regarding the update
If the issue wasn’t resolved you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
you can follow the link below to find the nearest one :
http://www.samsung.com/eg/support/servicelocation/
If you have any other question, can you explain it to us
We are at your service always