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Bad experience with samsung

(أُنشأ الموضوع في: 04-18-2022 12:00 AM)
AmroAlsmair
Beginner Level 2
خيارات
جالاكسى S

Had an awful experience with samsung recently, bought an s21fe for a family member and right out of the box the refresh rate was bugging and it was laggy. They refused to return it let alone replace it. 

They offered a fix but I declined since it's literally a brand new device, after many complaints and going back and forth on the phone they finally offered a replacement.

So they come and pick up the phone, after a whole MONTH they call me back to tell me "the phone was fixed" even though I was very clear I don't want it opened at all and don't want a fix.

Guess what? After all that and spending a whole month without a proper phone, the problem is still there ffs. 

It's been 2 months now and I don't know what to do.
Any suggestions?
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