aJ7pro1
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12-23-2018 03:37 AM in
جالاكسى J
Recently I've discovered I can't open my phone sometimes with my finger print, I have to use other unlocking methods (pattern).
I get the message "draw your pattern as required by the security policy instead of using your fingerprints"
I have started to get this message very recently and I am not using any third-party app for unlocking my device (nova launcher and others).
How to get rid of this?
Thanks in advance.
I get the message "draw your pattern as required by the security policy instead of using your fingerprints"
I have started to get this message very recently and I am not using any third-party app for unlocking my device (nova launcher and others).
How to get rid of this?
Thanks in advance.
5 Comments
phantom2
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12-23-2018 10:00 PM in
جالاكسى J
some times you need to delete your old finger print and register a new one. try that
aJ7pro1
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12-23-2018 10:08 PM in
جالاكسى J
Hi Phantom,
I've tried that too. I guess it was all good for a few days then I've started to get this all over again.
I've tried that too. I guess it was all good for a few days then I've started to get this all over again.
phantom2
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12-24-2018 10:31 AM in
جالاكسى J
hi aj7pro
unfortunately if that did not work then backup your data and factory reset. and if the problem continues then you most likely to have a hardware problem.
unfortunately if that did not work then backup your data and factory reset. and if the problem continues then you most likely to have a hardware problem.
MissKhan1
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12-28-2018 09:13 PM in
جالاكسى J
register with the new one
aJ7pro1
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01-09-2019 07:30 PM in
جالاكسى J
Hi guys,
It seems the problem recovered itself after my android version updated to 8 from the previous 7.
Thanks a lot everyone for your valuable inputs.
Cheers!
It seems the problem recovered itself after my android version updated to 8 from the previous 7.
Thanks a lot everyone for your valuable inputs.
Cheers!