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الموضوع الأصلي:

Sometime can't unlock with finger prints.

(أُنشأ الموضوع في: 12-23-2018 03:37 AM)
aJ7pro1
Beginner Level 2
خيارات
جالاكسى J
Recently I've discovered I can't open my phone sometimes with my finger print, I have to use other unlocking methods (pattern). 
I get the message "draw your pattern as required by the security policy instead of using your fingerprints"

I have started to get this message very recently and I am not using any third-party app for unlocking my device (nova launcher and others).
How to get rid of this? 

Thanks in advance. 
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5 التعليقات
phantom2
Expert Level 5
خيارات
جالاكسى J
some times you need to delete your old finger print and register a new one. try that
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aJ7pro1
Beginner Level 2
خيارات
جالاكسى J
Hi Phantom,
I've tried that too. I guess it was all good for a few days then I've started to get this all over again.
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phantom2
Expert Level 5
خيارات
جالاكسى J
hi aj7pro

unfortunately if that did not work then backup your data and factory reset. and if the problem continues then you most likely to have a hardware problem.
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MissKhan1
Active Level 5
خيارات
جالاكسى J
register with the new one
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aJ7pro1
Beginner Level 2
خيارات
جالاكسى J
Hi guys,
It seems the problem recovered itself after my android version updated to 8 from the previous 7.
Thanks a lot everyone for your valuable inputs.
Cheers!
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