my wifi connection switches off everytime my screen turns off (not power off), sometimes even the mobile data switches off too. this happens even when i turned on auto reconnect
We really apologize to you for the problem you are facing Based on your question, you are facing a problem with the WIFI network I ask you to take the following steps 1) Please make sure that there is no liquid in the device 2) Make sure that the Wi-Fi signal is working 3) Make sure the router is working 4) You may try to connect the device to another router 5) Can you please reset the Wi-Fi Through this code *#2663# Then choose to reactivate Wi-Fi or refresh Wi-Fi version 6) Please make sure that the device is on the latest update If you have any other questions
I recommend that you perform a factory data reset to resolve this issue using the steps:- Settings – Backup and reset - Factory data reset. Ensure all user data is backed up using the following methods:- 1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive. 2. Download and install smart switch from the link below and then use the backup tool to create a data backup http://www.samsung.com/eg/support/smartswitch/ 3. Insert an SD card and move files from the device internal memory to the SD card. Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.
You can visit the nearest Samsung service center and they will be able to help you
Kindly send us your address to provide the nearest service center
