vibration problem

[kassem0]

My phone is galaxy A6(2018) didn't vibrate all time ?

Any one has a solution

[Samsung_Expert]

Dear valued customer

Thank you for contacting Samsung Levant 

kindly test the vibration for your device by going to 

Samsung members app > get help > interactive checks > test vibrations 

[kassem0]

i had tested it many time w and contacted your company where the vibrate work many time and stop

[Samsung_Expert]

kindly try to 

1. reset settings by going to settings > general management > reset 

2.  if that did not work kindly try to reset factory settings but that will delete all of your data  so kindly take a back up first 

[kassem0]

@Samsung_Expert I have try many time setting reset and factory reset but I still have the probleme that my phone not all time vibrate ? and that happened after the software update

[Samsung_Expert]

Dear valued customer

Thank you for contacting Samsung Levant support 

kindly test the vibration by going to 

Samsung members app > get help  > interactive checks > test vibration 

if that did not work then service is needed 

[kassem0]

yesterday my phone didn't vibrate today yes 🙃🙃