samsung

[user82i82929w82]

Hey I have a galaxy A30

Pls I want help ,on the screen suddenly it shows blue screen then when I tap it it go es

But pls if anyone know why blue screen shows suddenly only when I tap the blue screen it goes

[AnwaRJO]

Please clarify whether there is something that appears in the blue screen or it is blank, also do a factory reset for a device after taking a backup copy. If the solution does not work, please visit the nearest branch of the Samsung agency to confirm the problem ...

[user82i82929w82]

okay thx but it appear only blue not blank screen when I am doing daily routine .
factory reset will solve it?

[user82i82929w82]

but when I tap the blue screen it goes why?

[Samsung_Expert]

may we know if you have recently downloaded any app or game or changed the theme that you are using 

before that happened 

[user82i82929w82]

no I didn't install anything

[user82i82929w82]

it just shows blue screen suddenly every 15 min and when I tap it goed

[user82i82929w82]

goes*

[ExageratedUsername]

Can you screenshot the screen, if not can you please tell me what it is saying then I can help you. This might be a virus, if you have an antivirus that does not have a silent notif saying it's running in the background, please look through your files then clean your device for safety.

[user82i82929w82]

okay when it shows i will take a screenshot and post it