Original topic:

private space doesn't work

(Topic created on: 05-16-2021 05:39 PM)
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anothenickname
Active Level 1
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جالاكسى A
It not responding and if it opened looks like empty 
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Amira-elnagar
Moderator
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جالاكسى A

Hello. I’m Amira, Samsung Moderator
we thank you very much for asking your question

I recommend that you perform a factory data reset to resolve this issue using the steps:-
Settings – Backup and reset - Factory data reset.
Ensure all user data is backed up using the following methods:-
1. Connect the phone to the PC via USB cable, and then manually copy files from the removable disk to you r PC hard disk drive.
2. Download and install smart switch from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/
3. Insert an SD card and move files from the device internal memory to the SD card.
Kindly note that only Images, Contacts, calendar, videos and Audio files are backed up, all applications and text messages will be erased.

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you

 

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جالاكسى A
any other solutions?
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Amira-elnagar
Moderator
Moderator
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جالاكسى A

Hello anothenickname. I’m Amira, Samsung Moderator
we thank you very much for asking your question

We apologize to you very much. We ask you to make sure of the next step in order to be able to help you, and in case there is the same problem, our professor will honor us through the maintenance center and get to know the nearest branch through the following link:

https://www.samsung.com/eg/support/service-center/

thank you