Original topic:

my samsung galaxy A70 froze and it doesnt open

(Topic created on: 05-01-2020 09:09 AM)
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salmaY
Beginner Level 2
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جالاكسى A

i was in the middle of a messenger video call when the screen froze all of a sudden and it wont budge. i pressed the power key as if i was locking it but then it started restarting but it never actually opened or turned on. it shows the "samsung galaxy A70" as of its openeing, then shows the "samsung" screen and then it just blacks out. then it continues to restart and blacks out on its own without touching it until the phone heats up and it stops restarting but the screen is black and the phone is off... i tried plugging it in the charger, it kept again "restarting" then showed battery 90% then continued then blacked out. i need your help please. what's wrong with my phone??

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3 Comments
Anonymous
Not applicable
جالاكسى A
try to press the power button and the decrease volume at the same time till the pop up window comes with the
wipe cache
press on it and then the phone will restart
if the problem still exist
then u have to go to samsung store and install a new software but all ur data will be lost
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salmaY
Beginner Level 2
جالاكسى A
thank you so much for your help, I had done that earlier and then the phone opened eventually. thank you🌻
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Anonymous
Not applicable
جالاكسى A
more than welcome 🙂
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