Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
We recommend that you perform a factory data reset to resolve this issue using the steps below 1- Open the settings 2- screen 3- Activate touch sensitivity 4- Eliminate accidental touch Then reboot the device and turn on a new fingerprint Then do a fingerprint test for the device 1- Dial the code *#0*# 2- We choose the word sensor 3- We choose finger print 4- Click on the normal test We let it scan. If the word “pass” appears to you, the problem remains
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