Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
it is clear that you are facing a problem with the sensor I request your permission to follow these steps: 1- Press code #0# 2- Choose a sensor 3- Wiping the entire screen with the palm of the hand, not covering the upper part, as is the practice in other devices The screen changes to green, meaning it is working 4- The status will change from Release to Working If the problem persists, do the following steps Please go to the nearest branch to you through the following link https://www.samsung.com/eg/support/service-center/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
