05-21-2022 10:11 PM in
05-22-2022 02:20 AM in
05-22-2022 11:18 AM in
youssifadam
Hello. I’m Zahra , Samsung ModeratorThank you for asking the questionWe wish you a happy day
Kindly accept my apology for any inconvenience.
In regards to your query, kindly follow the below steps:
check if there is damage( Charger-screen-battery )
Or (Root-Rooming )
Closing Recent Applications
Closing Running Third Party Applications
Create memory space
Check for Software updates for your device
turn the device on power saving mode
if the issue still exist we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.
You can know the nearest service center from the below link
https://www.samsung.com/eg/support/service-center/If you have any other question, can you explain it to usWe are at your service alwaysThanks for your time
09-21-2022 05:28 PM in
