Hayran
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06-11-2020 06:33 PM in
جالاكسى A
Hello ... I have problem with my (Samsung A31) when I put face lock on my mobile the camera doesn't work also the UI system get stop and close until I restar my mobile it will be work... what is the solution...
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Anonymous
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06-13-2020 04:38 AM in
جالاكسى A
format your device
Hayran
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06-13-2020 02:35 PM in
جالاكسى A
I did that, it was useless, i will be wait for software update
Samsung_Expert
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06-13-2020 11:39 AM in
جالاكسى ADear valued customer
Thank you for contacting Samsung Levant support
kindly note that we shared the issue with the concerned department as there will be a software update released to solve it . meanwhile you can try to remove the face lock until the software update is released
Hayran
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06-13-2020 02:33 PM in
جالاكسى A
thank you for response