Speaker ,galaxy a71

[amr-mansour]

I have a problem with speaker, a lot of technicians told me that is converter problem,help me please

[samsungmena]

amr-mansour

Hello. I’m Mehad , Samsung Moderator
Thank you for asking the question

kindly follow the below steps

Phone dial > *#0283#

Select ‘RCV~’ and say ‘hello’ via main microphone. Check if it’s listened through receiver.

Select ‘SPK~’ and say ‘hello’ via sub microphone. Check if it’s listened through speaker.

If there is no issue during the test, we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →

RESET → DELETE ALL.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/
If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time