Original topic:

Screen freez A72

(Topic created on: 07-11-2023 08:37 AM)
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AA2023
Beginner Level 2
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جالاكسى A
The screen of my A72 freezes but the phone is still working 
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2 Comments
Samsung Admin
Community Manager
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جالاكسى A


AA2023

Hello. I’m Amira, Samsung Moderator

Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

With your permission, regarding a problem that the device stops or quits with you, please follow the following steps
- We make sure that the last application was downloaded or deleted
Close all open apps on the screen
- If the device is standing, we can press the volume down and power
To restart the device again

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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mint36
Active Level 1
جالاكسى A
it happened to me a few times (a72 as well), and in these cases, i just restart by pressing the volume down and power button until the screen turns off. works most of the time, but unfortunately, i don't know what causes it.
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