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Samsung galaxy a71 proximity sensor with whatsapp

(أُنشأ الموضوع في: 09-27-2022 01:54 AM)
emadadel2008
Active Level 1
خيارات
جالاكسى A
I have issue with the galaxy a71 proximity sensor with whatsapp  not working 
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1 التعليق
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى A

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

At the outset, I apologize very much for the problem you encountered
Based on your question, it is clear that you are facing a problem with the sensor
I ask you to take the following steps:
1- Press the code #0#
2- Choosing a sensor
3- Wipe the entire screen with the palm of the hand and not cover the upper part, as is the case in other devices
The screen turns green, meaning it is working
4- The status will change from Release to Working
If the problem persists after doing the following steps:
Please go to your nearest branch through the following link
https://www.samsung.com/eg/support/service-center/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time