Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
At the outset, I apologize very much for the problem you encountered Based on your question, it is clear that you are facing a problem with the sensor I ask you to take the following steps: 1- Press the code #0# 2- Choosing a sensor 3- Wipe the entire screen with the palm of the hand and not cover the upper part, as is the case in other devices The screen turns green, meaning it is working 4- The status will change from Release to Working If the problem persists after doing the following steps: Please go to your nearest branch through the following link https://www.samsung.com/eg/support/service-center/
If you have any other question, can you explain it to us We are at your service always Thanks for your time
