Original topic:

Samsung A7 2018 Freeze After Update Android 10

(Topic created on: 10-27-2020 05:36 AM)
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AlFathir
Beginner Level 2
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جالاكسى A

My Phone Samsung Galaxy A7 2018 : A750FN, After update to android 10, make my phone Touchscreen Freeze. How To Fix It? Thanks

3 Comments
Miatham
Expert Level 5
جالاكسى A
If you find any issues after updating your phone, you need to do a wipe cache from recovery mode.

https://youtu.be/dvFgnAlK3hU
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danaden
Active Level 10
جالاكسى A
If you updated the Android version of number 9 to number 10, you must doing factory reset
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samsungksa1
Moderator
Moderator
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جالاكسى A

Thank you for contacting Samsung KSA 

dear you can try to wipe cache from the recovery mode it may help also quick optimization 

The Quick Optimization feature improves your phone's performance by identifying apps that use excessive battery power. It 

also clears away unneeded items from memory, deletes unnecessary files, and closes apps

running in the background. Optimizing your phone is quick and simple.

From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done.

restart your device in the safe mode too 

Hope you and your family staying healthy and safe!

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