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a month ago in
جالاكسى A
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2 weeks ago in
جالاكسى AHello. I’m Aya, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding Please follow the following steps:
1 - Insert the card ejection pin into the slot in the card holder to remove it.
2 - Gently pull the card holder out of the card holder slot.
3 - Place the memory card in the holder with the gold-coloured contacts facing down and gently press the memory card into the holder to secure it.
4 - Insert the card holder into the card holder slot again
5- Try another storage card with the device
Some memory cards may not be fully compatible with the device. Using an incompatible memory card may damage the device, the memory card, or may corrupt data stored on the card
Be careful when inserting the memory card with its right side up.
Make sure the ejection pin is inserted perpendicular to the slot. Otherwise, the device may be damaged.
When the card holder is removed from the device, the mobile data connection will be disabled.
If the card is not securely secured in the holder, the memory card may move or fall off the holder.
Your device may be damaged. Always make sure the holder is dry.
If you insert the holder into your device and the holder is wet
Insert the holder fully into the holder opening to avoid liquids leaking into your device
The device supports only FAT and exFAT file systems for memory cards. If you insert a card formatted with a file system
To be able to do this, the device will ask you to reformat the card, otherwise it will not recognize the card. You must format the memory card first
Of using it. If your device cannot format or recognize the memory card, contact the memory card manufacturer or a data center
Samsung services.
Frequent writing and erasing of data will shorten the life of memory cards.
When you insert a memory card into the device, the memory card file directory appears in the My Files → SD Card folder
If you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If you have any other question, can you explain it to us
We are at your service always
Thanks for your time
