SCREEN ERROR

[OmarMohamed12]

I don't know how to say it , but when I often open the phone , the screen become so slow ,I feel that it decrease from 90 fps to 10 or lower The screen is so bad and the brightness (and if I change the brightness it does not change ) The phone is new it didn't achieve 2 months .I hope ididnt forget any thing. Samsung a 24

Is there any chance to repair this ?

[ashoo34]

Talk to Samsung customer service or visit the nearest Samsung maintenance branch. Before all that, call customer service to activate the screen warranty.

[ashoo34]

https://mena.samsung.com/eg/galaxy-a14-a24?fbclid=IwAR1eyDGVepD80ZUoSHNZdQaquyX9fKYP7GLW7inWiQBAlU9w...
لتفعيل ضمان الشاشة

[Samsung Admin]

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

We ask your permission to follow the following steps
1. Please enter the following code *#0*#
2. Choose any of the colors shown: red & green & blue
3. If the colors appear naturally, the device remains working normally
4. If the colors do not appear naturally, please perform a factory reset of the device through the following steps:

If the problem persists, please factory reset the device.
Settings - General management - Reset - Factory data reset - Reset device - Erase all
Before starting this step, please copy the phone data. It can be stored through the following link of the Samsung smart switch program
http://www.samsung.com/eg/support/smartswitch/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

[OmarMohamed12]

The colors work properly
But the problem is not the colors the problem is that my screen slowes without reason

[Samsung Admin]

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

kindly follow the below steps 
- We make sure that the application was last downloaded or deleted
- We close all open applications on the screen
- If the device is standing, we can press volume down and power
To restart the device again
-If all the steps do not solve the problem, we can do a factory reset of the device
Usually a problem occurs with the device and it stops for a few moments. It is possible that this problem is temporary and it is possible to solve the problem by pressing the volume down and power buttons for 7 seconds. The device will be restarted again and the problem will be solved. Force restart (Power key) +Volume down for 7 sec)
If the device is not turned on, it must activate the safe mode feature, which is a feature that is activated when the device is not turned on, which is by pressing and holding the volume down button while the device is turned on.
Safe mode (Hold volume down during power on)
It is possible that the problem is with the screen or there is a delay in the screen’s response, so you must test the touch using the code *#0*#.
If you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.
Ensure all user data is backed up using smart switch 
from the link below and then use the backup tool to create a data backup 
http://www.samsung.com/eg/support/smartswitch/

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time