Dear Customer, Thank you for contacting Samsung. It will be our pleasure to assist you. We are sorry to hear that you are facing an issue with your device. It will be our pleasure to assist you. To solve any issues within the application, Based on your question The latest update for the device A6+ is Android 9 Not available for Android 10/11/12 I ask your permission to activate the automatic update, and if any update is issued to the device, it will be downloaded to you we can support you through our “Live Chat” experts and remotely access your device through the following link: https://live-chat-static.sprinklr.com/test-html/index.html?env=prod&appId=602bd62d37a6803d49a6ec00_a... Live Chat Working hours from 9 am to 6 pm Have a wonderful day. Thank you.
Hello. I’m Amira, Samsung Moderator. Thank you very much for asking your question and we wish you a nice day Based on your question The latest update for the device A6+ is Android 9 Not available for Android 10/11/12 I ask your permission to activate the automatic update, and if any update is issued to the device, it will be downloaded to you If you have any other questions, We are at your at your service at any time Thanks
