Original topic:

Premium sms access is empty

(Topic created on: 06-14-2023 09:18 AM)
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mo_hamdy
Beginner Level 2
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جالاكسى A
Hi 
I am trying to send sms to short number and it always fails 
I checked the premium sms access and i find it empty
I put my sim card in another android non samsung mobile and the sms is sent successfully
So is there a problem with premium sms access in Samsung android 13 version ?
3 Comments
mon28
Active Level 4
جالاكسى A
Same problem
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mo_hamdy
Beginner Level 2
جالاكسى A
I just found the solution to it
Setting ->apps->three dots(on top right)->special access->appear on top->three dots(on top right)->show system apps
Turn on phone services
Then try to send your sms, it will work again

https://community.oneplus.com/thread/465491
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Samsung Admin
Community Manager
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جالاكسى A

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

In regards to your query, kindly follow the below steps:
Make sure that the device does not encountered any issue like dropped in any liquid or fall on solid floor
Change the network mode and see if that will make any difference through
settings – connections – networks – mobile network settings – network mode
Check if calls can be made after switching the phone off and on.
check the device with another SIM card
try the sim card in different Mobile phone to check whether the issue with the phone or the Sim card
if another SIM card works with the device kindly contact with the network provider in order to fully assist you
if the issue still exist we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.

Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/

If you have any other question, can you explain it to us
We are  at your service always
Thanks

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