Hello Zahra, I did what you recommended, I spent long time to backup and restore my data and setting, but unfortunately the problem has not been solved and it is still existing. I'm really depressed. Please let me know what do you think about. Thanks Ragab
Good evening, regret, with you, Nada from Samsung Egypt Thank you very much for asking your question, and we hope you have a nice day At the outset, I sincerely apologize to you for the problem you are facing Regarding your inquiry In the event that the problem persists, ask your permission to visit the nearest maintenance center so that the problem is checked and resolved and the problem is solved You can find the nearest service center through the following link http://www.samsung.com/eg/support/servicelocation/ If you have any other questions, We are at your command and at your service at any time Thank you for your time and presence
