Hello. I’m Mehad , Samsung Moderator Thank you for asking the question
kindly be noted that the device already get Android 12in July 2022
if you didn’t get the Update
you can honor us with your visit to the nearest service location in order to diagnose the device and solve the issue.
You can send us your city and residential area to send you the nearest service center or you can follow the link below to find the nearest one : http://www.samsung.com/eg/support/servicelocation/ If you have any other question, can you explain it to us We are at your service always Thanks for your time
