My phone doesn't update

[Aboazizy]

My phone is telling me software update faild aamsung galaxy A20s

[Aboazizy]

Like this

[moh1960]

When you download Android 11 to not 9

[Amira-elnagar]

Hello I’m Amira, Samsung Moderator

we thank you for asking your question

we do really apologize for the problem that you face

You can visit the nearest Samsung service center and they will be able to help you

Kindly send us your address to provide the nearest service center

or you can find it following the below link:

http://www.samsung.com/eg/support/servicelocation/

thank you

[Aboazizy]

And what about my problem in the post i went to the service center and told my to factory reset my phone and i did that twice now and still do the same thing

[Amira-elnagar]

we really apologize we ask you to contact us through the maintenance center, and if you encounter any problem, we ask you to contact us

[Aboazizy]

How to contact the maintenance center

[Amira-elnagar]

you can go to visit service center

To know the nearest Service Center to your area, kindly visit the following link:
http://www.samsung.com/eg/support/servicelocation/

[moh1960]

Thanks for your reply

[Amira-elnagar]

it's always our pleasurer help you inneeded