My Samsung A71 device stopped vibrating suddenly

[SeifXD]

My A71 device stopped vibrating suddenly and I ran diagnostics on the Samsung members app and nothing was fixed,how can I fix this issue?

[samsungmena]

SeifXD

Hello. I’m Mehad , Samsung Moderator
Thank you for asking the question
kindly follow the below steps

make the below test

* # 0 * #

and Scroll through all the small squares until they are colored green. If the problem does not

persist, please follow the following

we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Settings – Backup and reset - Factory data reset.

Ensure all user data is backed up using smart switch

from the link below and then use the backup tool to create a data backup

http://www.samsung.com/eg/support/smartswitch/

you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

[elharbia]

You need to replace another vibration part from any Samsung tech or any trust technical