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الموضوع الأصلي:

Mohammad

(أُنشأ الموضوع في: 06-27-2021 11:27 AM)
saye61
Active Level 1
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image

Once i update my Mobile Galaxy A51 in the last security update, the portrit mood become more worse, lagging to much, cut off the wifi, cutt off with Apple airbuds 2 sound. The UI become worse in general in addition to bad battry life.
Any suggestions ? Any one face this issues ? 
8 التعليقات
YousefGamer
Active Level 8
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First of all, why are you using a apple device with a Samsung phone? Those don't work well together, you should use the Samsung buds that you can buy.

Second of all, have you tried factory reseting after the one ui 3.1 update?
saye61
Active Level 1
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جالاكسى A
I reset the device after update the device to Android 11. Is it Ui 3.1?
YousefGamer
Active Level 8
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جالاكسى A
Yes,
Android 11 is One UI 3.0 or 3.1 (depends on when it was released for your device)

Here is an example with my galaxy A31
Screenshot_20210627-130054_Settings_624.jpg
YousefGamer
Active Level 8
خيارات
جالاكسى A
May I know your device model number?

Here is an example so you will know:
SM-A315F/DS

Go to settings > about phone > locate the model number and send it here.
saye61
Active Level 1
خيارات
جالاكسى A
Sm-A515F/DSN
YousefGamer
Active Level 8
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جالاكسى A
I may have come back with good news.

Please go to this website and try the troubleshooting steps.

If it has not fixed your issue then book a appointment with samsung in your nearest service centre and ask them to check the problem.
The issue might be fixed by a firmware reinstall.
Backup your device if samsung says so.

Link: https://mobileinternist.com/samsung-galaxy-a51-common-issues
saye61
Active Level 1
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جالاكسى A
Thank you
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Samsung_Expert
Moderator
Moderator
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we extremely apologize for the inconvenience that you are facing 

kindly note that we always recommend our customers to perform a factory reset after the updates , but make sure to back up your phone's data before doing that 

and if the issue persist then we recommend you to refer to the nearest authorized service center in your country