Original topic:

Mobile data issue

(Topic created on: 07-06-2023 01:55 PM)
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Baz14
Beginner Level 2
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جالاكسى A
I have problem when using mobile data, all browsers and Google apps are become off line although Facebook and what's app are online 
Any solution to this problem as Google maps is very important and depends on mobile data.
My phone is samsung A 34 

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Samsung Admin
Community Manager
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Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

In regards to your query, kindly follow the below steps:
Make sure that the device does not encountered any issue like dropped in any liquid or fall on solid floor
Change the network mode and see if that will make any difference through
settings – connections – networks – mobile network settings – network mode
Check if calls can be made after switching the phone off and on.
check the device with another SIM card
try the sim card in different Mobile phone to check whether the issue with the phone or the Sim card
if another SIM card works with the device kindly contact with the network provider in order to fully assist you
if the issue still exist we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →
RESET → DELETE ALL.

Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup
http://www.samsung.com/eg/support/smartswitch/
If you’re still facing the same issue, kindly take the device to the service center to check on it.

If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time

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Baz14
Beginner Level 2
جالاكسى A
Thanks for reply
None of this worked
But I tried to change APN settings and this fixes it , the problem still recurs every now and then but resolves with APN changes
I hope samsung can fix this issue with next update
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