Dear Customer, Thank you for contacting Samsung. It will be our pleasure to assist you. We are sorry to hear that you are facing an issue with your device. It will be our pleasure to assist you. To solve any issues within the application, which can always occur after an application or software update, please follow the below steps: We recommend that you perform a factory data reset to resolve this issue using the steps below 1- Go to the camera 2- Then go to settings 3_ We do a reset of the camera settings In the event that the problem persists Please perform a factory reset of the device using the following steps: - settings -Public Administration - Reset Factory data reset -Reset -clear all And your permission Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch http://www.samsung.com/eg/support/smartswitch we can support you through our “Live Chat” experts and remotely access your device through the following link: https://live-chat-static.sprinklr.com/test-html/index.html?env=prod&appId=602bd62d37a6803d49a6ec00_a... Live Chat Working hours from 9 am to 6 pm Have a wonderful day. Thank you.
Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update 1- Go to the camera 2- Then go to settings 3_ We do a reset of the camera settings In the event that the problem persists Please perform a factory reset of the device using the following steps: - settings -Public Administration - Reset Factory data reset -Reset -clear all And your permission Before starting this step, please copy the phone data. It can be stored through the following link for the program Samsung smart switch http://www.samsung.com/eg/support/smartswitch If you have any other question, can you explain it to us We are at your service always Thanks for your time
