Dear valued customer, we appreciate the chance to assist you As for your inquiry
Regarding your query, We will provide you with suggested instructional you may please follow it try to check if there is any software update available and to download it
1- Remove the SIM card then restart the device then try again to check for an update and to download it
2- Download the Smart Switch app on a PC or a laptop then connect the phone and open the app and check for the update and to download it
3- The last hope is you need to visit a service center to check for an update and to download it
And to find out the nearest maintenance center, please go to: https://www.samsung.com/w/ > choose your country > contact us kindly if you have another query don't hesitate contact us .
