إلغاء
إظهار نتائج لـ 
البحث بدلاً من ذلك عن 
هل تعني: 

الموضوع الأصلي:

I can't turn on my Bluetooth for some reasons even after restart

(أُنشأ الموضوع في: 06-17-2021 08:27 PM)
a52samsung
Active Level 1
خيارات
جالاكسى A
I can't turn on my Bluetooth for some reasons even after restart and resting all settings 
0 نقاط إعجاب
12 التعليقات
AhmedKamel1
Active Level 6
خيارات
جالاكسى A
Maybe there's some strange app controls the Bluetooth, try to force stop any suspected app and try again
0 نقاط إعجاب
a52samsung
Active Level 1
خيارات
جالاكسى A
I lunched safe mode to check that and I had the same issue
0 نقاط إعجاب
AhmedKamel1
Active Level 6
خيارات
جالاكسى A
Check if there's pending system update for the phone and if the problem stills I think you should download a new software program for your phone
0 نقاط إعجاب
a52samsung
Active Level 1
خيارات
جالاكسى A
There's no update I did it 3 days ago
I'll probably go to the official store but will they open the phone it self? because if yes the phone will loose the water protection
0 نقاط إعجاب
AhmedKamel1
Active Level 6
خيارات
جالاكسى A
They will check the software first, so if the problem in it they will reinstall a software program, then maybe they go to hardware
a52samsung
Active Level 1
خيارات
جالاكسى A
Ok thx
Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى A

Hello a52samsung. I’m Amira, Samsung Moderator.

first of all we really apologize for the issue that you faced
We thank you very much for asking your question,

and we wish you a happy day
Based on your question, 
kindly do some steps:

1) Check if the phone has been dropped or exposed to Water. 
2) Try to restart the device and try using the Bluetooth again 
3) Check if the Bluetooth device to be connected to handset is within range of 10 meters. 
4) Check if the phone´s Bluetooth application is activated (i.e. switched on) and set to search for Bluetooth devices. Visibility 
5) Test the Bluetooth by pressing *#7353#
If you have any other inquiries
You will find us at your disposal at any time
Thank you for your time

0 نقاط إعجاب
a52samsung
Active Level 1
خيارات
جالاكسى A
The *#7353# code doesn't work and says( request application unavailable)
Also the phone has been exposed to water but since one month ago and I checked that the Bluetooth was working this issue started one week ago and got fixed but when I restarted the phone the Bluetooth got turned off (I can't press the Bluetooth button)
0 نقاط إعجاب
Samah-Ahmed
Moderator
Moderator
خيارات
جالاكسى A

please make sure you write the code correct

If you have any other inquiries
You will find us at your disposal at any time
Thank you for your time