Original topic:

Hello amira ihave problem in my sumsung a13the WiFi connection not always works

(Topic created on: 07-20-2023 03:39 AM)
Beginner Level 2
جالاكسى A
Samsung a13 WiFi connection

1 Comment
Samsung Admin
Community Manager
جالاكسى A

Hello. I’m Amira, Samsung Moderator
Thank you for asking the question
We wish you a happy day
Based on your inquiry regarding the update

Kindly accept our apologies for any inconvenience

In regards to your query, kindly follow the below steps:
Check if the phone has dropped or exposed to water
Try another Wi-Fi connection
Dial *#2663#
Tap Refresh Wi-Fi version
If you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:-

Launch the Settings app and tap General management → Reset → Factory data reset →

Ensure all user data is backed up using smart switch
from the link below and then use the backup tool to create a data backup


If you have any other question, can you explain it to us
We are  at your service always
Thanks for your time