Hello. I’m Amira, Samsung Moderator Thank you for asking the question We wish you a happy day Based on your inquiry regarding the update
Kindly accept our apologies for any inconvenience
In regards to your query, kindly follow the below steps: Check if the phone has dropped or exposed to water Try another Wi-Fi connection Dial *#2663# Tap Refresh Wi-Fi version If you are still facing the same issue we recommend that you perform a factory data reset to resolve this issue using the steps below:-
Launch the Settings app and tap General management → Reset → Factory data reset → RESET → DELETE ALL.
