Galaxy A52

[hanaa1961]

The touch sensitivity doesn't give correct result , and the sensor proximity doesn't work efficiently.

[SandoMando]

Remove the screen protector

[Amira-elnagar]

Hello SandoMando. I’m Amira, Samsung Moderator

we thank you for contacting us

We thank you very much for communicating with
us We ask you, if you have any questions, you can
clarify them so that you can help you We are at your command
at any time and at your service always

Thanks 

[Amira-elnagar]

Hello hanaa1961. I’m Amira, Samsung Moderator
we thank you for asking your question

first of all we really apologize  for the issue you faced

Based on your question, it is clear that you are facing a problem with the sensor
I ask your permission to follow the following steps:
1- We press code # 0 #
2- Choose a sensor
3- Wiping the entire screen comfortably and not covering the upper part, as is the case in other devices
And the screen changes to green when it works
4- The status will change from release to work
If the problem continued after taking the following steps
Please go to the nearest branch to you through the following link
https://www.samsung.com/eg/support/service-center/
We hope that the problem will be solved at your presence as soon as possible
Available at your service at any time
Thanks