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04-14-2021 08:33 PM in
جالاكسى A- Mark as New
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04-14-2021 08:39 PM (Last edited 04-14-2021 08:41 PM ) in
جالاكسى AGet the network back.
From settings and then general settings then returning the settings and then retrieving the network
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04-15-2021 11:52 AM in
جالاكسى A- Mark as New
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04-15-2021 02:24 PM in
جالاكسى AThank you for contacting Samsung KSA
Dear try to wipe cache partition from the recovery mode
check the network coverage
did you use any headphones or earbuds or any Bluetooth accessory ?
try to reset the network settings from the device settings-general management-reset-reset the network settings
check your device in the safe mode
and for updates : for security updates you can check settings-bio metrics and security -security updates
and for software update from the device settings-software update
also you can use and download smart switch app on you pc too to check if there's any available update
Hope you and your family staying healthy and safe!
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04-15-2021 08:27 PM in
جالاكسى AI'm suffering
I need new update to solve this problem
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04-16-2021 02:16 PM in
جالاكسى A- Mark as New
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04-18-2021 02:07 PM in
جالاكسى AThank you for contacting Samsung KSA
Dear try to wipe cache partition from the recovery mode
check the network coverage
did you use any headphones or earbuds or any Bluetooth accessory ?
try to reset the network settings from the device settings-general management-reset-reset the network settings
check your device in the safe mode
and for updates : for security updates you can check settings-bio metrics and security -security updates
and for software update from the device settings-software update
also you can use and download smart switch app on you pc too to check if there's any available update
and kindly send an error report with log file data through the app from get help page-send feedback-error report
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04-23-2021 06:06 PM in
جالاكسى ADo something to solve this and to show that you really care
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04-25-2021 04:32 PM in
جالاكسى AThank you for contacting Samsung KSA
dear try to perform a factory reset but before that make sure to back up all your data and recheck again, if you still face the same issue then kindly visit the nearest service center
the link of the service centers:https://www.samsung.com/sa_en/offer/service-centers/
or you can provide us in which city you are located in order to provide you the available service centers
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04-26-2021 04:37 PM in
جالاكسى AIs it your way to fix your faults!!!