My name is Mostafa Saad, and I am writing to you from Egypt to formally raise a serious complaint regarding a Samsung Galaxy A15 device that I purchased less than one year ago.
Unfortunately, shortly after purchasing the phone, I experienced a major manufacturing defect. I took the device to an authorized Samsung service center, where I was informed that it was a manufacturing issue. The device was repaired under warranty at that time.
However, only one month after the repair, the exact same issue occurred again. When I returned to the service center, I was told that the warranty had expired and that I would need to pay 4,000 EGP for the repair — despite the fact that the phone originally cost 7,000 EGP and has not even completed one year of normal use.
I find this situation extremely unfair and disappointing. A manufacturing defect that reappears shortly after warranty repair clearly indicates a product reliability issue. It is unreasonable for a customer to bear such a high repair cost for what appears to be a recurring factory defect.
I am respectfully requesting a full device replacement, as I have completely lost confidence in this unit. I have always known Samsung as a global brand that values quality and customer satisfaction, and I hope my case will be handled accordingly.
I sincerely hope this matter can be resolved fairly and professionally. I look forward to your prompt response.
طب انت موضحتش ايه المشكلة الي حصلت فيه؟ غير كده ده قانون فترة الضمان خلصت يبقا تدفع عشان تصلحه حتي لو بعد فترة الضمان ما تخلص بيوم لانها ليها مدة
وعمتا هنا مفيش دعم بيرد اوي التطبيق معمول عمتا لمستخدمي سامسونج عشان يشاركوا تجاربهم وكده فلو عايز حد يوشف كلامك وبالعربي عادي فتواصل مع دعم سامسونج مصر بس عمتا مش هيعملولك حاجة لان خلاص فترة الضمان خلصت
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