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02-03-2022 12:14 AM in
جالاكسى A- Mark as New
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02-03-2022 04:46 AM (Last edited 02-03-2022 11:04 AM ) in
جالاكسى A1*By registering 2 Fingerprints (the same Finger in both hands) per Fingerprint just by changing Fingers while registering a Fingerprint.
2*In case of using Screen Protector, its material should be glass & its thickness should not be big.
3*There should be no scratch/crack in the area of Fingerprint Sensor in both of Screen itself & Screen Protector.
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02-03-2022 07:08 AM in
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02-03-2022 07:38 AM in
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02-03-2022 07:39 AM in
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02-03-2022 11:40 AM in
جالاكسى AHello I’m Amira, Samsung Moderator
we thank you for asking your question
We really apologize very much for the problem you faced
Based on your question, it is clear that you are facing a problem with the fingerprint of your device
I ask you to take the following steps:
1- Open the settings
2- screen
3- Activate touch sensitivity
4- Eliminate accidental touch
Then restart the device and turn on a new fingerprint
Then do a fingerprint test for the device
1- Dial *#0*#
2- We choose the word sensor
3- We choose finger print
4- Click on normal test
We leave it to scan, if the word pass appears to you, the problem remains
We hope to resolve the issue with you as soon as possible
We hope to solve the problem as soon as possible
Thanks