There are 3 suggested steps: 1*By registering 2 Fingerprints (the same Finger in both hands) per Fingerprint just by changing Fingers while registering a Fingerprint. 2*In case of using Screen Protector, its material should be glass & its thickness should not be big. 3*There should be no scratch/crack in the area of Fingerprint Sensor in both of Screen itself & Screen Protector.
Did you try the 1st step of registering 2 Fingerprints (the same Finger in both hands) per Fingerprint just by changing Fingers while registering a Fingerprint?
Hello I’m Amira, Samsung Moderator we thank you for asking your question We really apologize very much for the problem you faced Based on your question, it is clear that you are facing a problem with the fingerprint of your device I ask you to take the following steps: 1- Open the settings 2- screen 3- Activate touch sensitivity 4- Eliminate accidental touch Then restart the device and turn on a new fingerprint Then do a fingerprint test for the device 1- Dial *#0*# 2- We choose the word sensor 3- We choose finger print 4- Click on normal test We leave it to scan, if the word pass appears to you, the problem remains We hope to resolve the issue with you as soon as possible We hope to solve the problem as soon as possible Thanks
