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Dual WhatsApp Issue A71

(أُنشأ الموضوع في: 06-22-2021 02:02 PM)
oJ93
Beginner Level 2
خيارات
جالاكسى A
Dual WhatsApp's media disappeared from gallery and my files and after i tried to force stop the app and delete the cache data and total data the problem fixed and the media appeared again in gallery but after minutes disappeared again.
And i have other phones having the same issue like galaxy M51
Your help will be appreciated 
6 التعليقات
Samah-Ahmed
Moderator
Moderator
خيارات
جالاكسى A

Hello. I’m Samah, Samsung Moderator

we thank you very much for asking your question

Gallery app if you can't find the downloaded images in my gallery.
Android 11 on Google due to improved security policy
Storage is managed separately for each user
Since Dual Messenger operates on the basis of a multi-user service, dual messenger storage cannot be shared with other applications.
Therefore, photos downloaded while using dual messenger are not saved in the gallery.
To check the downloaded images please go to
DualApp < DCIM < My Files> Internal Storage

Messenger <

thank you

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oJ93
Beginner Level 2
خيارات
جالاكسى A
هي كان موجوده طبيعي فال gallery and internal storage دلوقتي اختفت تماما من على الجهاز وبعد ما جربت امسح البرنامج وانزله تاني الصور رجعت فعلا وبعد دقايق اختفت لوحدها من على الجهاز كله ودي PS لل Dual app
وشكل اي صوره لو حاولت افتحها من الواتس نفسه عن طريق View in gallery Screenshot_20210622-132606_Gallery_50321.jpgScreenshot_20210621-190258_My Files_50183.jpg
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Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى A

بنعتذرلك جدا علي مشكلة اللي بتواجة حضرتك

نستاذنك بالتاكد من خلال الخطوات التالية 

settings-apps-tab to the right menu of your apps-enable show system app-sec media storage-force stop-storage-clear data

 ولو عند حضرتك أى استفسار أخر

موجودين تحت أمر حضرتك وفى خدمتك فى أى وقت

شكرا لحضرتك ولوقتك

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Caesar_2020
Expert Level 2
خيارات
جالاكسى A
this problem is common with most users and i think there will be update soon
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MemoMina
Beginner Level 2
خيارات
جالاكسى A
I have issue with my dual whatsapp where I can't open any files and most of the time can't share photos as well please help
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Amira-elnagar
Moderator
Moderator
خيارات
جالاكسى A

Hello

MemoMina I’m Amira, Samsung Moderator.

Thank you very much for asking your question

and we hope you have a nice day
At the outset, I apologize to you very much for the problem you are facing
Android 11 on Google due to improved security policy
Storage is managed separately for each user
Since Dual Messenger operates on the basis of a multi-user service, dual messenger storage cannot be shared with other applications.
Therefore, photos downloaded while using dual messenger are not saved in the gallery.
To check the downloaded images please go to

DualApp < DCIM < My Files> Internal Storage
Messenger <In the event that the device is updated soon, we apologize to you

Settings-Apps-Right menu tab of your apps-Enable Show system apps-Secure media storage-Force stop storage-Clear data

We are at your service

Thanks

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